Privacy policy

CinnTech Ltd. — Privacy Policy

Last updated: February 27, 2026

This Privacy Policy describes how CinnTech Ltd. (“CinnTech,” “we,” “us,” or “our”) collects, uses, stores, and discloses your personal information when you visit our websites, use our services, purchase products, submit forms, or otherwise communicate with us.

This policy applies to all CinnTech websites, including cinntech.com, cinntech.ca, cinntech.io, and any associated subdomains (collectively, the “Site”), as well as all managed IT services, support interactions, and related services (collectively, the “Services”).

By using or accessing any of our Site or Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access our Site or Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated “Last Updated” date. Your continued use of our Site or Services after any updates constitutes acceptance of the revised Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide, including:

Contact information: name, email address, phone number, mailing address
Business information: company name, job title, business address, hours of operation
Account and billing information: billing address, payment confirmation, subscription details
Intake and onboarding forms: service preferences, device inventories, compliance requirements, authorized contacts, IT environment details, and other information submitted through our client onboarding process
Support communications: any information you provide when contacting us for technical support, account inquiries, or general questions
Terms and conditions acceptance: typed name, acceptance timestamp, and agreement records

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information through cookies and similar technologies, including:

Device information, browser type, operating system, and IP address
Interaction data such as pages visited, time spent, and navigation patterns
Referral source and search terms

2.3 Information Collected Through Service Delivery

When you subscribe to our managed IT services, we may collect and process:

Device and system data: hardware specifications, software inventories, operating system details, patch status, and performance metrics from enrolled devices
Security and monitoring data: threat alerts, security events, endpoint telemetry, web filtering logs, and incident reports
Microsoft 365 data: user account information, license assignments, email configuration, and administrative data necessary to manage your environment
Backup data: email, cloud storage, and other data included in your backup service as part of your plan
Authentication and access data: credentials and access information stored in our secure client documentation platform for the purpose of managing your IT environment

2.4 Information From Third Parties

We may receive information from:

Our e-commerce platform provider (for order and payment processing)
Payment processors to complete transactions
Third-party security, monitoring, and management platforms used to deliver our services

We treat third-party information in accordance with this Privacy Policy. We are not responsible for the privacy practices of third parties outside our control.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our managed IT services and products
Process orders, subscriptions, and payments
Manage your account, devices, and Microsoft 365 environment
Monitor and protect your devices and systems against security threats
Communicate with you about your services, support requests, and account
Send service notifications, maintenance alerts, and important updates
Generate reports on IT environment health, security status, and service activity
Send marketing and promotional materials (you may opt out at any time)
Detect, prevent, and address fraud, abuse, or security issues
Comply with legal obligations and enforce our Terms of Service
Improve our Site, Services, and internal operations

4. How We Store Your Information

Client information, including account credentials, IT environment details, and service documentation, is stored in secure, access-controlled platforms. We use a dedicated client documentation platform with encryption and role-based access controls to manage sensitive client data. We also use internal management tools to synchronize service data across our platforms for reporting and service delivery purposes.

All data is stored on servers located in Canada or the United States. We implement appropriate technical and organizational security measures to protect your information, but no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

5. Cookies

We use cookies and similar technologies to improve your experience, analyze traffic, and personalize services. Our e-commerce platform may also set cookies for shopping cart functionality, session management, and analytics.

You can control cookies through your browser settings. Disabling cookies may limit some functionality of our Site.

6. How We Share Your Information

We may share your information with:

Service delivery partners: Third-party vendors and platforms that provide components of our managed IT services (such as security monitoring, endpoint protection, backup, and cloud management). These providers receive only the information necessary to deliver their specific service.
Payment processors: To process your transactions securely.
E-commerce platform: Our website and billing platform provider processes order and account information.
Professional advisors: Legal, accounting, or other professional service providers as necessary.
Legal compliance: When required by law, regulation, legal process, or enforceable government request.
Protection of rights: To protect the rights, property, or safety of CinnTech, our clients, or the public.

We do not sell your personal information to third parties for marketing purposes.

7. Third-Party Websites and Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites before providing personal information.

8. Children’s Privacy

Our Site and Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it.

9. Data Retention

We retain your personal information for as long as necessary to:

Provide our Services and fulfill our contractual obligations
Comply with legal, regulatory, and tax obligations
Resolve disputes and enforce our agreements
Maintain business records as required by applicable law

Upon termination of your services, we will retain your information for a reasonable period as required by law and our data retention policies, after which it will be securely deleted or anonymized.

10. Your Rights and Choices

Under applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s privacy legislation, you have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete personal information
Withdraw consent to certain processing activities (subject to contractual and legal obligations)
Request deletion of your personal information, subject to legal retention requirements
Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe in accordance with applicable law.

11. Mobile Phone Information

We do not sell or share your mobile phone information for marketing purposes. Phone numbers are used only for account security, service delivery, and customer service communications.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

CinnTech Ltd.
Email: support@cinntech.com
Mail: PO Box 294, Morewood, Ontario, K0A 2R0, Canada
Phone: 613-317-5583