Refund policy

CinnTech Ltd. — Refund Policy

Last updated: February 27, 2026

Thank you for choosing CinnTech Ltd. We are committed to delivering quality managed IT services and products. Please review this Refund Policy carefully to understand your rights regarding refunds and returns.

1. Managed IT Services (Device Shield & User Shield)

1.1 Before Service Activation

You are eligible for a full refund if you cancel your subscription before any managed software agents have been installed, deployed, or activated on your devices or accounts, and before any Microsoft 365 licensing has been provisioned.

1.2 After Service Activation

No refunds are issued after services have been activated. Once managed software has been installed on any device, security monitoring has been enabled, Microsoft 365 licensing has been provisioned, or any other service component has been deployed, the subscription is considered active and non-refundable.

This applies to all billing types, including monthly and annual prepaid subscriptions. No refunds are provided for partial months, unused service periods, or periods of non-use.

For information about cancelling your subscription, please refer to our Subscription and Cancellation Policy.

2. Hardware Purchases

2.1 Manufacturer Warranty

All hardware sold by CinnTech (including computers, laptops, and peripherals) is covered by the manufacturer’s warranty terms and conditions. CinnTech is not the manufacturer or warranty provider. Warranty claims, repairs, and replacements are handled directly by the manufacturer.

CinnTech may assist with warranty coordination as a courtesy, but it is the client’s responsibility to contact the manufacturer directly for all warranty service.

2.2 Hardware Returns

Unopened hardware may be returned within fourteen (14) days of delivery for a full refund, provided the item is in its original, sealed packaging.
Opened or used hardware is not eligible for return or refund and is subject to the manufacturer’s warranty for defects.
Defective on arrival: Hardware received in a defective condition must be reported to CinnTech within seventy-two (72) hours of delivery. CinnTech will coordinate with the manufacturer for replacement.
Return shipping costs for non-defective items are the responsibility of the client.

3. Project Work and One-Time Services

Project-based work, consulting, labour charges, and one-time service fees are non-refundable once work has commenced. If a project is cancelled before any work has begun, a full refund will be provided.

4. Hourly Support

Support billed at an hourly rate (for CinnTech Standard, Device Shield, or out-of-scope work) is non-refundable once the support session has been provided.

5. How to Request a Refund

To request a refund, contact us at accounting@cinntech.com with your account details and reason for the request.
Refund requests must be submitted within the applicable eligibility period.
Approved refunds will be issued to the original payment method.

6. Processing Time

Approved refunds are typically processed within ten (10) to fifteen (15) business days, depending on your financial institution or payment provider.

7. Changes to This Policy

CinnTech reserves the right to modify this Refund Policy at any time. Updates take effect immediately upon posting to our website. We encourage you to review this page periodically.

8. Contact Us

If you have questions about this Refund Policy, please contact us:

CinnTech Ltd.
Email: support@cinntech.com
Mail: PO Box 294, Morewood, Ontario, K0A 2R0, Canada
Phone: 613-317-5583