CinnTech Ltd. — Subscription and Cancellation Policy

Last updated: February 27, 2026

CinnTech Ltd. offers managed IT services on a subscription basis, including Device Shield and User Shield plans. This policy explains how subscriptions are structured, billed, renewed, and cancelled.

1. Subscription Terms

1.1 Annual Commitment

All managed service subscriptions are provided on an annual commitment basis with a minimum term of twelve (12) months from the date of activation (“Commitment Term”). Subscriptions are not available on a month-to-month basis without an annual commitment.

1.2 Payment Options

• Monthly billing: The subscription fee is charged automatically each month for the duration of the Commitment Term.
• Annual billing: The full annual subscription fee is charged upfront at the start of the Commitment Term, typically at a discounted rate as listed on the Site.

All payments are processed automatically via credit card through our billing platform.

2. Auto-Renewal

Subscriptions automatically renew for successive twelve-month Commitment Terms at the then-current pricing unless cancelled in accordance with the terms below. CinnTech will provide notice of any pricing changes prior to your Renewal Date.

3. Cancellation and Non-Renewal

3.1 Standard Non-Renewal

To cancel your subscription at the end of your current Commitment Term, you must provide written notice at least thirty (30) days before your annual Renewal Date. Written notice may be sent via email to support@cinntech.com.

If timely notice is provided:

• Services continue until the end of your current Commitment Term.
• The subscription will not renew for an additional term.
• No additional charges will be incurred beyond the current term.

If notice is not received at least thirty (30) days before the Renewal Date, the subscription automatically renews for an additional twelve (12) months.

3.2 Early Termination

If you wish to terminate your subscription before the end of your current Commitment Term, you may do so by providing written notice to CinnTech. Early termination is subject to an early termination fee equal to fifty percent (50%) of the remaining monthly fees through the end of the current Commitment Term.

Upon receipt of written notice and payment of the early termination fee:

• Services will continue until the end of the current monthly billing period following thirty (30) days from the date of notice.
• The offboarding process described in Section 5 will commence.

For clients on annual prepaid billing, the early termination fee is calculated as 50% of the remaining monthly value of the Commitment Term. No refund is issued for the prepaid portion already consumed.

4. Mid-Cycle Changes

4.1 Adding Devices or Users

You may add devices (Device Shield) or users (User Shield) at any time during your Commitment Term. Additions are aligned with your monthly billing renewal date:

• A separate invoice will be issued for the pro-rated amount covering the period from the date of addition to your next monthly renewal date.
• From the next renewal date forward, the additional devices or users will be included in your regular subscription billing.
• Newly added devices or users are subject to the same Commitment Term as your existing subscription.

4.2 Removing Devices or Users

You may request the removal of devices or users from your plan at any time. Removals take effect at your next monthly renewal date. No pro-rated credits or refunds are issued for the current billing period, as licensing and administrative obligations have already been incurred for that period.

4.3 Additional and Out-of-Scope Charges

Charges for services outside your subscription plan — including hourly support, project work, hardware purchases, and transition assistance — are invoiced separately and are not processed through the subscription billing platform. These charges are subject to their own payment terms as specified on the invoice.

5. Post-Cancellation and Offboarding

Upon termination or non-renewal of your subscription, the following offboarding process applies:

5.1 Managed Software Removal

CinnTech will remotely uninstall or deactivate all managed software agents, monitoring tools, security applications, and web filtering from your devices at the end of your service period. You must ensure enrolled devices are powered on and accessible for this process.

Any managed software remaining on your devices after the service period has ended is unauthorized. CinnTech accepts no responsibility for the continued operation or removal of such software after the offboarding process.

5.2 Microsoft 365 Handoff

If CinnTech manages your Microsoft 365 environment:

• CinnTech will provide you with a Global Administrator account for your Microsoft 365 tenant.
• CinnTech’s management access, administrative credentials, and backup agents will be removed.
• Cloud backups (email, OneDrive) managed by CinnTech will be discontinued and removed.
• You are responsible for purchasing Microsoft 365 licensing directly from Microsoft or through another provider following the handoff.
• CinnTech is not responsible for any disruption to your Microsoft 365 services, data loss, or licensing lapses after management access has been transferred.

5.3 Transition Assistance

CinnTech provides access credentials and basic account information as part of the standard offboarding process at no additional charge. If you require CinnTech to:

• Coordinate with a new managed service provider,
• Provide detailed documentation or environment assessments, or
• Perform additional transition work beyond standard offboarding,

such assistance will be billed at CinnTech’s then-current hourly rate.

5.4 Data and Records

Client documentation, configuration records, and stored credentials managed by CinnTech will be removed from CinnTech’s systems within a reasonable period following the completion of offboarding, in accordance with our Privacy Policy and applicable data retention obligations.

6. Contact Us

To manage your subscription, request changes, or initiate cancellation, please contact:

CinnTech Ltd.
Email: support@cinntech.com
Phone: 613-317-5583