Shipping policy

CinnTech Ltd. — Shipping and Service Delivery Policy

Last updated: February 27, 2026

CinnTech Ltd. delivers managed IT services primarily through remote sessions and secure cloud-based tools. We also sell hardware (computers, laptops, and peripherals) delivered in person, and offer optional onsite support. This policy explains how our services and products are delivered.

CinnTech does not ship hardware by mail or courier. All physical product delivery is handled in person by a CinnTech technician.

1. Remote Service Delivery (Included with Subscription)

After subscribing to a Device Shield or User Shield plan, you will receive a link to complete our client intake form. This allows us to gather information about your environment and prepare for deployment.
CinnTech will remotely install and configure all managed software agents, security tools, and monitoring applications on your enrolled devices.
Remote installations are provided at no additional cost as part of your subscription and are scheduled at your convenience following intake form submission.
All ongoing management, monitoring, and remote support are delivered virtually through secure, encrypted sessions.

2. Hardware Delivery

2.1 In-Person Delivery

All hardware purchases (computers, laptops, and peripherals) are delivered in person by a CinnTech technician. CinnTech does not ship hardware by mail or courier.
Delivery timelines depend on product availability and manufacturer lead times. An estimated timeline will be communicated at the time of purchase.
Delivery and setup are typically coordinated as a single onsite appointment.

2.2 Inspection

Please inspect all hardware at the time of delivery. Any defects or issues should be reported to CinnTech immediately or within seventy-two (72) hours of delivery.
Hardware is covered by the manufacturer’s warranty. See our Refund Policy for return and warranty details.

2.3 Setup and Configuration

If you have an active Device Shield or User Shield subscription, CinnTech will configure new hardware with your managed software, security tools, and Microsoft 365 environment during the delivery appointment or via a follow-up remote session at no additional charge.
Hardware setup for clients without an active subscription is billed at CinnTech’s then-current hourly rate.

3. Onsite Support (Optional)

Onsite support is available for hands-on assistance with setup, troubleshooting, hardware installation, or network configuration.
Onsite services are billed at CinnTech’s then-current hourly rate, plus any applicable travel charges.
Onsite appointments are available to active subscribers and are subject to availability in your area.

4. Scheduling

After your purchase and intake form submission, our team will contact you to schedule your remote deployment or onsite appointment.
We aim to accommodate your preferred schedule and will confirm all details via email or phone.

5. Appointment Changes and Cancellations

To reschedule or cancel an appointment, please provide at least 24 hours’ notice.
Appointments cancelled with less than 24 hours’ notice may be subject to a cancellation fee equal to one (1) hour at the applicable service rate.

6. Contact Us

If you have questions about service delivery, hardware, or scheduling, please contact us:

CinnTech Ltd.
Email: support@cinntech.com
Mail: PO Box 294, Morewood, Ontario, K0A 2R0, Canada
Phone: 613-317-5583